User Agreement

Effective Date: September 28, 2016

Welcome! Thank you for visiting QLIDS.com. Please take some time to read this entire User Agreement carefully. If you have any questions about this User Agreement, please contact us.

Section 1. Your Acceptance of this User Agreement

You are entering into a legally binding agreement with Q LIDS, LLC (“we” or “us” or “our” or “Q LIDS”). This User Agreement sets out the terms and conditions upon which we grant you permission to access, visit, shop at, and use the website QLIDS.com and the other websites and webpages owned and operated by Q LIDS (collectively “Website”) and the content, information, features, functionality, applications, software, and services available through the Website (collectively “Services”), and establishes your rights and obligations as a user of our Services. This User Agreement governs your use of our Services whether or not you register for an Account.

If you object to anything in this User Agreement (or otherwise do not understand or agree to be bound by this User Agreement), then do not use our Services. If you use our Services in any way, you acknowledge that you have read, understand, and agree to this User Agreement.

We may change this User Agreement at any time. We will provide you with notice of any material changes and tell you the date on which such changes will be effective. We may provide this notice to you by email or by posting a notice on the Website. It is your responsibility to review any changes to this User Agreement. If you object to any of the changes to this User Agreement (or otherwise do not understand or agree to any of the changes to this User Agreement), then do not continue to use our Services. By continuing to access or use our Services following notice of any change to this User Agreement, you acknowledge that you have read, understand, and agree to this User Agreement as changed.

You may print a copy of this User Agreement by using the print button or feature in your browser. We suggest retaining a copy for future reference.

Section 2. Important Notice

Please be advised that this User Agreement affects your legal rights and contains provisions that govern how claims you and Q LIDS have against each other are resolved (see Section 17 – Dispute Resolution). You should read this entire User Agreement carefully before accepting it.

Section 3. Our Rules and Policies

The following rules and policies (collectively “Rules and Policies”) are incorporated into and made part of this User Agreement:

(A) Privacy Policy. Our Privacy Policy contains terms and conditions related to how we collect, use, disclose, retain, and protect your personal information. By using our Services, you consent to the collection, use, and disclosure of your information (as set forth in the Privacy Policy).

(B) DMCA Policy. Our DMCA Policy contains terms and conditions related to the use of copyrighted materials.

Section 4. Your Use of Our Services

(A) Eligibility. By using our Services, you represent and affirm that you are over the age of 18 or otherwise possess legal parental or guardian consent, are located in the U.S. or Canada, and are fully able and competent to enter into and perform your obligations under this User Agreement. Our Services are not intended for children under the age of 13. If you are under the age of 13, please do not use our Services.

(B) License. During the term of this User Agreement, we grant you a limited, non-exclusive, non-transferrable, and revocable license to access, visit, shop at, and use our Services for your personal and non-commercial use in accordance with this User Agreement.

(C) Compliance with Laws. You agree that (a) your use of our Services will be in strict compliance with this User Agreement and with all applicable laws and regulations, and (b) your use of our Services will not infringe or misappropriate the intellectual property rights of any third party. You acknowledge and agree that we are providing our Services from our location in Portland, Oregon, USA, and we make no representation that our Services are appropriate or applicable or will be available for use in other locations outside of the U.S. or Canada. Except as otherwise specifically provided in this User Agreement, all marketing or promotional materials provided through our Services are solely directed to and intended for persons and entities located in the United States. If you use our Services from a location outside the United States, you are entirely responsible for compliance with all applicable local laws, rules, and regulations in your country, province, state, city, or other location.

(D) Prohibited Activities. Except as otherwise specifically provided in this User Agreement, you may not engage in any of the following prohibited activities: (a) reproducing pictures, descriptions, or other aspects of the Website on any other site; (b) “framing” or “mirroring” of the Website or any material contained on or accessible from the Website on any other server or Internet-based device; (c) copying, distributing, or disclosing any part of the Website in any medium, including without limitation by any automated or non-automated “scraping”; (d) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc. to access the Website; (e) transmitting spam, chain letters, or other unsolicited email; (f) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Website; (g) taking any action that imposes or may impose (in our determination, at our sole discretion) an unreasonable or disproportionately large load on the infrastructure of the Website; (h) uploading invalid data, viruses, worms, or other software agents through the Website; (i) collecting or harvesting any personally identifiable information from the Website; (j) using the Website for any commercial solicitation purposes; (k) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (l) interfering with the proper working of the Website; (m) accessing any content on the Website through any technology or means other than those provided or authorized

by the Website; or (n) bypassing the measures we may use to prevent or restrict access to the Website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.

(E) Third-Party Content. Our Services may include links to third party websites, content, and services which are not owned or controlled by us (collectively “Third-Party Content”). You acknowledge and agree that (a) any Third-Party Content is provided for your convenience only, (b) we have no control over nor assume any responsibility for any Third-Party Content, and (c) we do not make any representations or warranties regarding the nature, quality, suitability, usefulness, availability, accuracy, or completeness of any Third-Party Content. Your access to and use of any Third-Party Content is at your own risk and is subject to the terms of use and privacy policies established by the Third-Party Content providers. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.

(F) Maintenance and Updates. We reserve the right to temporarily suspend or limit access to the Services for the purpose of maintenance and updates. You acknowledge and agree that we are not responsible or liable to you for any reason in the event that all or any portion of the Services are unavailable to you for any period.

(G) Feedback. We encourage you to provide us with your feedback in the form of reviews, comments, concerns, suggestions, and recommendations related our Services (collectively “Feedback”). If you provide us with any Feedback, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferrable, and sublicensable license to use your Feedback or to incorporate your Feedback into our Services without restriction and without providing any attribution or compensation to you.

Section 5. Intellectual Property Rights and Licenses

(A) Our Content. Our Services include or otherwise contain designs, features, functionality, elements, images, photographs, logos, graphics, text, content, trademarks, service marks, logos, and other information and materials (collectively “Our Content”) which are (a) owned by us or licensed to us by our licensors, and (b) subject to domestic and international copyright, trademark, patent, trade secret, and other intellectual property laws and protections. We reserve all rights in Our Content which are not expressly granted to you under this User Agreement.

(B) Limitations on Use of Our Content. Our Content is intended solely for your personal and non-commercial use. You may download or copy Our Content for your personal use only. No right, title, or interest in or to any of Our Content is transferred to you as a result of any such downloading or copying. Except as otherwise specifically provided in this User Agreement, you agree to not engage in the use, copying, or distribution of any of Our Content other than as expressly permitted by this User Agreement.

(C) Your Custom Content. As part of our Services, you may upload or otherwise provide custom images or content (“Custom Content”) in order to design and purchase a custom product. You retain all ownership rights to your Custom Content.

(1) By uploading or otherwise providing Custom Content to us, you agree that the following statements are true:

(a) You have the right to upload and use the Custom Content, because either: (i) you own the Custom Content; or (ii) the owner has granted you a license or other right to use the Custom Content; or (iii) the Custom Content is part of the public domain; or (iv) to the best of your knowledge, nobody else claims any ownership of or exclusive rights to the Custom Content.

(b) The Custom Content does not violate any patent, trademark, copyright, trade secret, or other intellectual property or proprietary rights of any third party.

(c) You have the right and authority to grant a license to Q LIDS to use the Custom Content under Section 5(D) – License to Use Your Custom Content.

(2) We reserve the right to reject or remove your Custom Content for any reason at any time, including because your Custom Content (i) infringes or violates the intellectual property, privacy, or any other rights of any third party; (ii) is defamatory or libelous; (iii) is sexist, racist, homophobic, etc.; (iv) is obscene, lewd, lascivious, vulgar, offensive, objectionable, inappropriate, etc.; (v) contains symbols, marks, or other content signifying or associated with hate towards a group of people; (vi) contains nudity or pornographic material; (vii) contains or otherwise reveals any personal information or any third party; (viii) contains obscenities or vulgarities; (ix) depicts violence or abuse; or (x) is otherwise prohibited by law.

(3) You acknowledge that we do not review your Custom Content for compliance with this User Agreement. You agree that you are solely responsible for your Custom Content and acknowledge that you may be held legally liable for your Custom Content.

(4) If you do not want us to use your Custom Content, do not submit or otherwise provide any Custom Content to us.

(D) License to Use Your Custom Content. You grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid-up, transferrable, and sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Custom Content in connection with our Services, including for promoting and redistributing part or all of the Website (and derivative works thereof) in any media formats and through any media channels, without restriction and without providing any attribution or compensation to you.

(E) Marketing and Advertising. In addition to the license granted in Section 5(D) – License to Use Your Custom Content, if you provide your consent, you agree that we may use your Custom Content for marketing and advertising purposes. You may opt in or out of this type of use via your Account.

Section 6. Communications

If we need to communicate with you about this User Agreement or our Services, you agree that we may do so electronically, including in any of the following ways: (a) banner or other visible notice on our Website, (b) email, (c) text message, (d) or other

communications sent to your computer or mobile device. You further agree that any such electronic communications satisfy any legal requirement that such communications be in writing. It is your responsibility to keep your account information updated via your Account page.

By providing us with your email address (whether or not you create an Account), you agree that you have affirmatively requested to receive marketing and promotional material. You may opt out of receiving such materials via your Account or, if you do not have an Account, by following the instructions in the email.

Section 7. Website Transactions

(A) Orders. You may place an order using our Services as a “guest” or under your Account (see Section 12 – Your Account). By placing an order with us, you (a) are offering to make a purchase, (b) are representing that all information that you provide to us in connection with such order is true and accurate, (c) are authorized to use the payment method provided, (d) accept and agree to be bound by this User Agreement, and (e) agree to pay (using the selected payment method and in accordance with Section 7(C) – Payment Processing) all amounts owed in connection with such order.

(B) Acceptance of Your Order. Your receipt of an order confirmation does not constitute our acceptance of an order. Even after your receipt of an order confirmation, we reserve the right to (a) refuse or cancel any order that you place with us, (b) limit the number or quantity of items ordered or purchased per Account, per person, per household, per order, per credit card, and per address, and (c) request verification of information.

(C) Payment Processing. Payments in connection with any orders and transactions may be processed using a third-party payment processing service provided by Stripe, Inc. (“Stripe”). You acknowledge and agree that we are not responsible for any errors by Stripe. The processing of payments through Stripe will be subject to this User Agreement and to Stripe’s terms and conditions and privacy policies (available at https://stripe.com/us/checkout/legal). Please note that any payment terms presented to you during the checkout process are deemed part of this User Agreement. By placing an order using our Services, you agree to pay us (through Stripe) all amounts owed in connection with such order, and authorize us (through Stripe) to charge your payment provider based on your selected payment method. The terms of your payment will be determined based on your selected payment method. You acknowledge and agree that such terms may be determined in part by agreements between you and your financial institution, credit card issuer, or other payment provider. If we do not receive your payment (through Stripe), you agree to pay all amounts owed on demand. We do not store your credit card, debit card, bank account, or other payment method information, but if you have a User Account, your User Account may be linked to your payment credentials with Stripe. You acknowledge and agree that you must promptly update all information to keep your billing name, address, and payment information complete and accurate, and must promptly notify Stripe in the event that your payment method is canceled or if you become aware of any fraud or other breach of security.

Section 8. Offers and Promotions

We may from time to time make available special offers and promotions that provide an opportunity to receive discounts, coupons, gift cards, or other benefits (collectively “Promotions”). You agree that, unless otherwise specifically provided in writing in connection with such Promotion, any Promotion: (a) may only be used for the intended purpose; (b) are non-transferrable; (c) may not be combined with any other Promotions; (d) is only redeemable as long as supplies last; (e) may be canceled or discontinued (in whole or in part) at any time by us; (f) may not be redeemed for cash; and (g) may expire prior to your use. You acknowledge and agree that we may change the terms and conditions of any Promotion at any time without prior notice to you, including changing the expiration date.

Section 9. Product Information and Pricing

(A) Pricing. All prices are in U.S. dollars. We reserve the right to change pricing at any time without prior notice to you. All advertised prices are subject to change. All products are available only as long as supplies last. In the event of an incorrect price (whether due to typographical or otherwise), we reserve the right to refuse or cancel your order for the incorrect price, even if your order has been confirmed or processed by us. If you have already made payment or if your Account has already been charged for the incorrect price and we refuse or cancel the order, we will credit you or your Account in the amount of the incorrect price.

(B) Products. We try to be as accurate as possible with our product descriptions. However, all advertised products are subject to change, and we provide no warranty or guarantee that any product descriptions or other information are accurate or complete.

(C) Colors. We try to be as accurate as possible with the colors displayed on our Website. However, we cannot guarantee the accuracy of any color displayed on your computer or mobile device.

(D) Comparative Advertising. We may use brand names, descriptions, photos, images, and other information related to third party brands and products in connection with our Services for the purpose of comparative and compatibility advertising. You acknowledge that by doing so, we do not represent that such third party is endorsing our products.

Section 10. Shipping and Delivery

(A) Shipping Rates. The applicable shipping rate for your order will be determined at checkout based on the shipping address you provide and the shipping carrier and shipping speed you select.

(B) Shipping Times. Standard shipping to locations in the contiguous U.S. takes an estimated 4-5 business days. Standard shipping to locations outside of the contiguous U.S. takes an estimated 7-14 business days. You acknowledge and agree

that any shipping times provided are estimates, and actual delivery of your product may vary. If you do not receive your product within 10 days after the date of your order, please contact us.

(C) Shipping Restrictions. You will be notified at checkout if we cannot ship a product to the shipping address you have provided. Most products may be shipped to Alaska, Hawaii, and Puerto Rico, but certain restrictions and limitations may apply.

(D) Risk of Loss. The risk of loss and title for any product you purchase using our Services pass to you upon our delivery of your product to the carrier.

Section 11. Product Warranty and Exchange Policy

(A) All Sales Final. All sales of any product which is not made using any Custom Content (each a “Stock Product”) or any product which is made using any Custom Content (each a “Custom Product”) are final, and there are no refunds, returns, or exchanges of any kind for any reason, except as otherwise specifically provided under this Section 11 — Product Warranty and Exchange Policy. You acknowledge and agree that if your product is not as warranted under this Section 11 — Product Warranty and Exchange Policy, your sole and exclusive remedy is an exchange of that product in accordance with Section 11(E) – Exchange Policy.

(B) Product Warranty – Stock Products. Subject to Section 11(D) – Exclusions, if your Stock Product fails due to a defect in material, workmanship, or hardware within 90 days from the date of your order, you may exchange the Stock Product for the same version in accordance with Section 11(E) – Exchange Policy.

(C) Product Warranty – Custom Products. Subject to Section 11(D) – Exclusions, if your Custom Product fails due to a defect in material, workmanship, or hardware within 90 days from the date of your order, we will exchange your Custom Product in accordance with Section 11(E) – Exchange Policy.

(D) Exclusions. The warranties provided under this Section 11 — Product Warranty and Exchange Policy apply only to products used within the U.S. and excludes any defect or damage caused by improper installation, improper use or abuse, improper or inadequate maintenance or repair, excessive heat exposure, sun exposure, or the use of abrasive cleaning materials or chemicals.

(E) Exchange Policy. Products which may be eligible for exchange under this Section 11 — Product Warranty and Exchange Policy are subject to the following terms and conditions:

(1) You must contact us to initiate the exchange process. We may ask questions and request information (including photographs) related to your exchange request to determine if your product is eligible for an exchange under this Section 11 — Product Warranty and Exchange Policy. You acknowledge and agree that even if we do not determine that your product is not eligible for an exchange at this stage in the exchange process, we reserve the right to determine that your product is not eligible at any other time.

(2) Unless we determine that your product is not eligible for an exchange, we will provide you with instructions on how to proceed with yourexchange request. We reserve the right to deny any exchange request that fails to comply with our instructions and this Section 11 — Product Warranty and Exchange Policy.

(3) You must pay all shipping and handling charges to return your product to us. We do not take title and do not assume any risk of loss for your product until it arrives at our exchange processing location. The box containing your product must include a copy of your original invoice and any other documentation that we reasonably request as part of the exchange process.

(4) Upon receipt of your product, we will make a determination of whether your product is eligible for an exchange under this Section 11 — Product Warranty and Exchange Policy and will notify you of such determination within 30 days of our receipt of your product.

(5) If we determine that your product is eligible for an exchange under this Section 11 — Product Warranty and Exchange Policy, we process your exchange and ship your new product within 30 days after this determination. You must pay all shipping and handling charges for the shipment of your new product to you in accordance with Section 10 – Shipping and Delivery.

(6) If we determine that your product is not eligible for an exchange under this Section 11 — Product Warranty and Exchange Policy, we will notify you of our determination, in which event you will have the opt ion to (a) have us return the product to you or (b) have us dispose of the product in our discretion. If you elect to have us return the product to you, you must pay all shipping and handling charges. If you elect to have us keep and dispose of the product, you acknowledge and agree that you are not entitled to any refund, reimbursement, or credit, and we may dispose of the product in our sole discretion without any liability or responsibility to you.

(7) You may not exchange any product marked as “clearance” or “all sales final” or with any similar designation at the time of your order.

(8) You may not exchange any product which you received for free (excluding shipping and handling charges) as part of a promotion or giveaway.

Section 12. Your Account

In order to access and use certain features included in our Services, you must create an account (“Account”).

(A) Eligibility. By creating your Account, you represent and confirm that: (a) you are at least 18 years old; (b) you can enter into a legally binding contract; and (c) you have the right, authority, and capacity to enter into and comply with this User Agreement. You may not create more than one active account, even if you do so using a different name, email address, credit card, or mailing address. We reserve the right to suspend or terminate any account that we suspect is created by anyone who already has an account.

(B) Account Information. When you create your Account, you must provide accurate, current, and complete information, including a valid email address, and select a password. You agree to update your Account information as needed to keep it accurate, current, and complete.

(C) Activity. You are responsible for all activity that occurs under your Account and password, even if such use is by others without your authorization. You must keep your password secure and confidential and restrict access to your computers and mobile devices. You must notify us immediately of any unauthorized access to or use of your Account. You are solely responsible for any loss that you may suffer as a result of any else using your Account (even if such use is without your knowledge or authorization).

(D) Account Security. We take your privacy and the security of your Account seriously. However, we cannot guarantee that unauthorized third parties will never defeat our security measures or otherwise gain access to your information. By creating your Account, you acknowledge and agree that you are providing your information at your own risk.

Section 13. Termination and Suspension

We reserve the right to terminate, limit, or suspend (with or without notice) your Account and your use of our Services.

You may terminate your Account at any time via your Account page. However, any termination of your Account will not release you from any existing obligations under this User Agreement.

This User Agreement will automatically and immediately terminate upon either party’s insolvency, bankruptcy, receivership, dissolution, or liquidation.

Section 14. Warranty Disclaimers

Except as otherwise specifically provided elsewhere in this User Agreement, our Services are provided “AS IS” without any warranties of any kind. To the fullest extent permissible under applicable law, we expressly disclaim all warranties (express and implied), including warranties of merchantability, fitness for a particular purpose, non- infringement, accuracy, freedom from errors, suitability of content, and availability.

Except as otherwise specifically provided elsewhere in this User Agreement, you expressly acknowledge and agree that: (a) we make no warranty that (i) our Services will meet your requirements; (ii) our Services will be uninterrupted, timely, secure, or error- free; (iii) the results obtained from the use of our Services will be accurate, reliable, complete, or current; (iv) the quality of any products, services, information, or other material purchased or obtained by you through our Services will meet your expectations; or (v) any errors in our Services will be corrected; (b) any material downloaded or otherwise obtained through the use of our Services is done at your own risk and that you will be solely responsible for any damage to or loss of data from your computer system or mobile device that results from the download of any such material; (c) no advice or information (whether oral or written) obtained by you from us (including through or from our Services) shall create any warranty which is not otherwise expressly stated in this User Agreement; and (d) we are not responsible for incorrect or inaccurate entry of information, human error, technical malfunctions, lost/delayed data transmission, omission, interruption, deletion, defect, failures of any telephone network, computer

equipment, software, or any combination thereof, or inability to access our Services.

Section 15. Limitation of Damages and Release of Liability

Any release, disclaimer, or limitation stated elsewhere in this User Agreement is in addition to and shall not limit, restrict, or otherwise affect the scope or enforcement of any release, disclaimer, or limitation stated in this section.

This section is part of the basis of the bargain between you and Q LIDS and shall apply to all Claims (as defined in Section 17 – Dispute Resolution), even if we have been advised of the possibility of any such liability or damage and even if these remedies fail their essential purpose.

Some states or jurisdictions do not allow the types of limitations in this section, so they may not apply to you.

(A) Limitation of Damages.

(1) You agree that, to the extent permitted by applicable law, if we are found liable in any Claim (as defined in Section 17 – Dispute Resolution), our total liability to you or to any third party (whether jointly, severally, or individually) shall not exceed the amount paid by you to us in connection with the transaction giving rise to such liability. If no such amount was paid by you to us, our total liability under this section shall not exceed $100.

(2) You agree that, except as otherwise specifically provided under Section 15(A)(1) – Limitation of Damages, and to the extent permitted by applicable law, we shall not under any circumstances have any liability whatsoever to you or any third party (whether jointly, severally, or individually) for any (a) damages or losses of any kind (known or unknown, foreseen or unforeseen, direct or indirect) arising out of or in any way related to any disclaimer provided in this User Agreement (including Section 14 – Warranty Disclaimers); (b) indirect, incidental, special, consequential, or punitive damages, or (c) loss of use, data, opportunity, goodwill, reputation, profit, or revenue.

(B) General Release of Liability.

(1) You hereby unconditionally release Q LIDS from any and all liability for any losses and damages (whether direct or indirect, known or unknown, foreseen or unforeseen, and including attorney fees) arising out of or in any way related to any of the following: (a) your violation of or failure to perform any obligation under this User Agreement; (b) your use of any Third-Party Content; (c) our rejection or removal of your Custom Content; (d) our rejection of or refusal to accept any order (in whole or in part); (e) our cancelation or discontinuance (in whole or in part) of any Promotion; (f) any incorrect pricing; (g) any inaccurate or incomplete product information; (h) your failure or refusal to keep your Account login information confidential; (i) our termination or suspension of your Account; (j) your cancelation of your Account; and (k) your improper use or maintenance of any product purchased through our Services.

(2) You acknowledge and agree that under this general release, you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the scope of this general release to include only those claims which you may know or suspect to exist at the time you agree to this release.

(3) If you are a California resident, you hereby waive California Civil Code § 1542, which reads: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

(4) You hereby agree to pay all reasonable costs and expenses (including court fees, attorney fees, travel expenses, and other related costs and expenses) incurred in connection with our efforts to obtain a stay or dismissal of any Claim (as defined in Section 17 – Dispute Resolution) from which you released us of liability under this Section 15(B) – General Release of Liability.

Section 16. Indemnification

(A) Nonparty Claims. With respect to any judicial, administrative, or arbitration action, suit, claim, investigation, or proceeding (including any related appeal or review) (each a “Proceeding”) brought by any third party against us (or any of our affiliates, directors, officers, employees, agents, consultants, advisors, and other representatives) (collectively “Indemnitees”) and that arises out of (a) your use of our Services, (b) your violation of or failure to perform any obligation under this User Agreement, (c) any untrue representation or statement made by you in this User Agreement, or (d) your Custom Content (each a “Nonparty Claim”), you agree that you will indemnify and defend the Indemnitees from and against any amount (including any interest) awarded in or paid in settlement of a Proceeding (collectively “Losses”) and any reasonable out-of-pocket expense (including court filing fees, court costs, arbitration fees, witness fees, and attorneys’ and other professionals’ fees and disbursements) incurred in defending a Proceeding or in any related investigation or negotiation (collectively “Litigation Expenses”) arising out of such Proceeding, except to the extent that such Indemnitees negligently or intentionally caused such Losses or Litigation Expenses.

(B) Notice of Nonparty Claim. To assume the defense of a Nonparty Claim, you must notify the Indemnitee that you are doing so. Promptly thereafter, you shall retain to represent the Indemnitee in the Nonparty Claim with independent legal counsel that is reasonably acceptable to the Indemnitee.

(C) Defense of Nonparty Claim. An Indemnitee is entitled to participate in the defense of a Nonparty Claim. An Indemnitee may defend a Nonparty Claim with counsel of its own choosing and without you participating if (a) you notify the Indemnitee that you does not wish to defend the Nonparty Claim, (b) by midnight at the end of the 10th day after the Indemnitee notifies you of the Nonparty Claim, you fail to notify the Indemnitee that you wish to defend the Nonparty Claim, or (c) representation of you and the Indemnitee by the same counsel would, in the opinion of that counsel, constitute a conflict of interest.

(D) Litigation Expenses. You shall pay any Litigation Expenses that an Indemnitee incurs in connection with defense of the Nonparty Claim before you assume the defense of that Nonparty Claim, except with respect to any period during which the Indemnitee fails to timely notify you of that Nonparty Claim. You will not be liable for any Litigation Expenses that an Indemnitee incurs in connection with defense of a Nonparty

Claim after you assume the defense of that Nonparty Claim, other than Litigation Expenses that the Indemnitee incurs in employing counsel in accordance with Section 16(C) – Defense of a Nonparty Claim, which Litigation Expenses you shall pay promptly as they are incurred.

(E) Settlement. After you assume the defense of a Nonparty Claim, you may contest, pay, or settle the Nonparty Claim without the consent of the Indemnitee only if that settlement (a) does not entail any admission on the part of the Indemnitee that it violated any law or infringed the rights of any person or entity, (b) has no effect on any other claim against the Indemnitee, (c) provides as the claimant’s sole relief monetary damages that are paid in full by you, and (d) requires that the claimant release the Indemnitee from all liability alleged in the Nonparty Claim.

(F) Survival. Your indemnification obligations under this section will survive any termination or expiration of this User Agreement.

Section 17. Dispute Resolution

You and Q LIDS agree that any claim, demand, controversy, dispute, or cause of action arising out of this User Agreement, your Account, your relationship with us, your use of or inability to use our Services (through our Website or otherwise), or any item you purchase using our Services (collectively “Claim”) will be resolved in accordance with the provisions set forth in this section. Please read this section carefully. This section affects your rights and will have a substantial impact on how any Claim you and Q LIDS may have against each other is resolved.

(A) Limitations Periods. Except where prohibited by applicable law, you agree that regardless of any statute or law to the contrary, ANY CLAIM MUST BE COMMENCED WITHIN ONE YEAR AFTER THE DATE ON WHICH SUCH CLAIM ACCRUED OR BE FOREVER BARRED. You agree that this limitations period is reasonable due to the nature of the transactions contemplated in this User Agreement.

(B) Applicable Law. To the extent not otherwise governed by federal law, this User Agreement and any Claim or Proceeding arising out of the negotiation, execution, or performance of this Agreement or any party’s rights and obligations under this Agreement, shall be governed by and construed in accordance with the laws of the State of Oregon, without giving effect to any choice or conflict of law provision or rule (whether of the State of Oregon or of any other jurisdiction) that would cause or result in the application of the laws of any jurisdiction other than the State of Oregon.

(C) Notice of Dispute Form. We want to avoid litigation, and we hope you do, too. Therefore, if either party plans to pursue legal action, such party must first send (by certified or registered mail) a completed Notice of Dispute form to the other party. The Notice of Dispute form is available here. All information called for in the Notice of Dispute must be provided.

We will send a Notice of Dispute to you at the address associated with your Account or otherwise provided by you. You should send your Notice of Dispute to us at the following address:

Q LIDS, LLC
Attn: Dispute Resolution Department
Re: Notice of Dispute Form 13825 SW Galbreather Dr. Sherwood, OR 97140

If the parties are unable to resolve the claims described in the Notice within 30 days after the Notice is sent, you or Q LIDS may initiate arbitration under Section 17(D) – Agreement to Arbitrate.

(D) Agreement to Arbitrate. You and Q LIDS agree that any Claim shall be resolved exclusively through final and binding arbitration, rather than in state or federal court. You and Q LIDS agree that each waives any right to a jury trial under this Section 17(D) – Agreement to Arbitrate (“Agreement to Arbitrate”).

(1) Prohibition of Class and Representative Actions and Non- Individualized Relief. YOU AND Q LIDS AGREE THAT EACH MAY BRING ANY CLAIM AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND Q LIDS OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIM AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY ONLY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM. ANY RELIEF AWARDED CANNOT AFFECT ANY OTHER PARTY.

(2) Arbitration Procedures. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the applicable law and terms of this User Agreement as a court would.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or in any way relating to the interpretation, applicability, enforceability, or formation of this Agreement to Arbitrate (or any portion thereof), or of this User Agreement (or any portion thereof), including any claim that all or any portion of the Agreement to Arbitrate or this User Agreement is unenforceable.

The arbitrator shall not be bound by rulings in prior arbitrations involving different Q LIDS members, but is bound by rulings in prior arbitrations involving the same Q LIDS member to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

The arbitration of any Claim shall be held in Portland, Oregon and will be conducted and governed by the Arbitration Services of Portland (“ASP”) under its rules and procedures (which are available on ASP’s website), except as such rules and procedures are modified as follows:

(a) The arbitration hearing shall take place no later than 120 days after arbitration is initiated.

(b) Where no party’s claim exceeds $10,000 (exclusive of interest, attorney fees, and arbitration costs), the dispute shall be resolved by submission of documents unless the arbitrator determines that an oral hearing is necessary. Within 14 days after appointment of the arbitrator, the arbitrator shall schedule a preliminary case management teleconference to establish fair and equitable procedures for the submission and review of documents. The final date for submissions (including any response and replies, if permitted) shall be no later than 120 days after arbitration is initiated.

(c) Each party (or each party’s representative if such party is an entity or organization) must appear in-person at the arbitration hearing.

(d) Discovery of documents and other tangible things shall be limited to those documents and other tangible things which each party intends to rely on during the arbitration.

(e) Documents presumed admissible shall include this User Agreement and all emails sent to one party from another party.

(f) It shall not be a requirement for a document to be presumed admissible that the party offering a document has made available, after request, to all other parties all other related documents from the same author or maker.

(g) Legal issues (which may be resolved without need for reliance on factual issues) shall be resolved via summary disposition by the arbitrator prior to the arbitration hearing.

(h) At least two business days prior to the hearing, the parties shall exchange copies of all exhibits they intend to submit at the hearing. The arbitrator shall resolve disputes concerning the exchange of exhibits.

(i) Unless applicable law provides otherwise, the arbitration may proceed in the absence of any party who fails to appear at the arbitration hearing or fails to submit documents in a dispute to be resolved by the submission of documents. An award may be made solely on the default of a party for failure to appear.

(j) If the total and combined relief requested is $100,000 or more (exclusive of interest, attorney fees, and arbitration costs), a party may appeal purely legal errors and manifestly erroneous factual findings.

The use of the word “arbitrator” in this provision shall not be construed to prohibit more than one arbitrator from presiding over any arbitration. Rather, the ASP rules shall determine the number of arbitrators that may preside over any given arbitration conducted under this Agreement to Arbitrate.

A form for initiating any arbitration proceeding is available on ASP’s website. In addition to filing such form with ASP in accordance with its rules and procedures, to initiate arbitration proceedings you must send a copy of the completed form by certified mail to Q LIDS at the following address:

Q LIDS, LLC
Attn: Dispute Resolution Department Re: Arbitration Claim
13825 SW Galbreather Dr. Sherwood, OR 97140

In the event that Q LIDS initiates arbitration against you, Q LIDS will send a copy of the completed form to the address associated with your Account or otherwise provided by you. Any settlement offer made by you or Q LIDS shall not be disclosed to the arbitrator.

(3) Costs of Arbitration. Unless otherwise stated in this Agreement to Arbitrate, Payment of all filing, administration, and arbitrator fees will be governed by the ASP’s rules.

(4) Severability. With the exception of any of the provisions in Section 17(D)(1) – Prohibition of Class and Representative Actions and Non-Individualized Relief, if an arbitrator or court decides that any portion of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. If an arbitrator or court decides that any of the provisions in Section 17(D)(1) – Prohibition of Class and Representative Actions and Non-Individualized Relief is invalid or unenforceable, then the entirety of this Agreement to Arbitrate shall be null and void. The remainder of this User Agreement (including all other provisions of Section 17 – Dispute Resolution) shall continue to apply.

If an arbitrator or court decides that the requirement set forth in Section 17(D)(2) – Arbitration Procedures that any arbitration under this User Agreement to Arbitration be held in Portland, Oregon is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply and any arbitration shall instead be held in the county in which you reside or at another mutually agreed location. In cases where an in-person hearing is held, you and/or Q LIDS may attend by telephone, unless the arbitrator requires otherwise.

(5) Opt-Out Procedure. YOU MAY CHOOSE TO REJECT THIS AGREEMENT TO ARBITRATE (“OPT-OUT”) BY MAILING Q LIDS A WRITTEN OPT-OUT NOTICE (“OPT-OUT NOTICE”). THE OPT-OUT NOTICE MUST BE POSTMARKED NOT LATER THAN 30 DAYS AFTER THE DATE ON WHICH YOU ACCEPT THIS USER AGREEMENT FOR THE FIRST TIME, AND YOU MUST MAIL THE OPT-OUT NOTICE VIA CERTIFIED OR REGISTERED MAIL, RETURN-RECEIPT REQUESTED, TO:

Q LIDS, LLC
Attn: Dispute Resolution Department Re: Opt-Out Notice
13825 SW Galbreather Dr. Sherwood, OR 97140

For your convenience, the Opt-Out Notice form that you must complete and mail to Opt-Out of the Agreement to Arbitrate is available here. You must complete the Opt-Out Notice form by providing the information called for in the form. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can Opt-Out of the Agreement to Arbitrate. If you Opt-Out of the Agreement to

Arbitrate, all other parts of this User Agreement (including all other provisions of Section 17 – Dispute Resolution) will continue to apply to you. If you Opt-Out of this Agreement to Arbitrate, this has no effect on any previous, other, or future arbitration agreements that you may have with Q LIDS.

(6) Future Changes to the Agreement to Arbitrate. Notwithstanding any provision in this User Agreement to the contrary, you and Q LIDS agree that if Q LIDS makes any change (other than a change to any notice address or website link) to this Agreement to Arbitrate, that change shall not apply to any Claim that was filed in a legal action or proceeding against Q LIDS prior to the effective date of such change. The change shall apply to all other Claims governed by the Agreement to Arbitrate that have arisen or may arise between you and Q LIDS. Q LIDS will notify you of any change to this Agreement to Arbitrate by posting the amended terms on the Website at least 30 days before the effective date of the changes and/or by providing notice through your Account and/or via email. If you object to any of the changes to this Agreement to Arbitrate, or otherwise do not understand or agree to be bound by the changes to this Agreement to Arbitrate, you may cancel your Account within the 30-day period and you will not be bound by the new terms.

Moreover, if Q LIDS seeks to terminate the Agreement to Arbitrate, any such termination will not be effective until 30 days after you are given notice of such termination, and will not be effective as to any Claim that was filed or otherwise commenced prior to the effective date of such termination.

(E) Judicial Forum for Claims. Unless you and Q LIDS otherwise agree, in the event that the Agreement to Arbitrate is found not to apply to you or to any particular Claim, either as a result of your decision to Opt-Out of the Agreement to Arbitrate or as a result of any decision by any arbitrator or court, you agree that any Claim must be resolved exclusively by the state or federal courts located in Multnomah County, Oregon. You consent to venue and personal jurisdiction of such courts for the purposes of litigating all such Claims.

To the extent permitted by applicable law, you voluntarily and expressly agree to waive (and/or not exercise your rights under) any statute or law that provides you with the ability to revoke or otherwise invalidate this mandatory forum selection clause (or any portion thereof).

The parties agree that nothing under this section shall prohibit any party from enforcing or otherwise seeking to collect on any judgment in any jurisdiction permitted by applicable law.

(F) Violation of this Section. You agree that if you file or initiate any Proceeding against Q LIDS in violation of or without fully complying with this Section 17 – Dispute Resolution (including Section 17(C) – Notice of Dispute Form, Section 17(D) – Agreement to Arbitrate, and Section 17(E) – Judicial Forum for Claims), you will cause such Proceeding to be dismissed without prejudice within 15 days of the date of a written request from Q LIDS. Additionally, you acknowledge and agree that any applicable limitations period will not be tolled during the pendency of any such Proceeding. In the event you fail or refuse to cause such Proceeding to be dismissed as required by this section, you hereby agree to pay all reasonable costs and expenses (including court fees, attorney fees, travel expenses, and other related costs and expenses) incurred in connection with Q LIDS’s efforts to obtain a stay or dismissal of such Proceeding. The parties acknowledge and agree that the right to an award of costs and expenses

(including attorney fees) under this section is limited to the specific circumstances set forth in this section and is not intended to provide any party with a general right to an award of costs and expenses (including attorney fees), even if such party is the “prevailing party” in connection with any Claim.

(G) Attorney Fees. Except as specifically provided under this User Agreement, the ASP rules, or by applicable law, the parties acknowledge and agree that (a) each party shall bear its own costs, expenses, and attorney fees incurred in connection with any Claim, and (b) any right to an award of costs and expenses (including attorney fees) under Section 15(B) – General Release of Liability and Section 17(F) – Violation of This Section is limited to the specific circumstances set forth under such section and is not intended to provide any party with a general right to an award of costs and expenses (including attorney fees), even if such party is the “prevailing party” in connection with any Claim.

(H) Service of Process. You expressly agree to accept service of process by the certified or registered mailing of a copy of the summons and complaint to the last address provided by you to Q LIDS. It is your responsibility to keep your account information updated via your Account page.

Section 18. General Provisions

(A) Times is of the Essence. Time is of the essence with respect to all dates and time periods set forth or referred to in this User Agreement.

(B) Translations. We may offer translated versions of our Services or this User Agreement. Any such translations are offered solely for convenience. You should not rely on any translated version of our Services or this User Agreement. If any questions arise concerning the accuracy or completeness of any translated version of our Services or this User Agreement, please refer to the English version, which is the official and authoritative version.

(C) No Third-Party Beneficiaries. Except as otherwise specifically provided in this User Agreement, this User Agreement creates no third-party beneficiary rights.

(D) No Joint Venture. No independent contractor, partnership, joint venture, employer-employee, principal-agent, or franchiser-franchisee relationship is intended or created by this User Agreement or your use of our Services.

(E) Waiver. Our failure to strictly or timely enforce any provision of or exercise any right under this User Agreement is not a waiver of our ability or right to do so later or of our ability or right to enforce any other provision of or exercise any right under this User Agreement. Any waiver must be in writing and signed by the waiving party.

(F) Entire Agreement. This User Agreement (including the Rules and Policies under Section 3 – Our Rules and Policies) constitutes the entire agreement between you and Q LIDS with respect to its subject matter, and replaces and supersedes any other prior or contemporaneous agreements or terms and conditions applicable to the subject matter of this User Agreement. You acknowledge and agree that there have been no representations, warranties, or promises outside of this User Agreement.

(G) Construction and Interpretation. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not be applied in the construction or interpretation of this User Agreement. The headings used in this User Agreement are for convenience only. All references to sections or subsections without additional identification refer to the sections or subsections of this User Agreement. The verb used to introduce a statement of fact (e.g. states, represents, warrants, etc.) in this User Agreement does not affect the remedies available for inaccuracy of that statement of fact. Wherever appropriate, the masculine may mean the feminine and the singular may mean the plural or vice versa. The words “include” or “including” are each “without limitation”. Any, all, each, or every means any and all, and each and every.

(H) Severability. Except as otherwise specifically provided in this User Agreement, if any provision (or portion thereof) of this User Agreement is found by a court or arbitrator of competent jurisdiction to be unenforceable, illegal, null, void, or against public policy, such provision (or portion thereof) will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the provision and this User Agreement. If a court or arbitrator finds the modified provision to be unenforceable, illegal, null, void, or against public policy, the enforceability of the remaining provisions of this User Agreement and this User Agreement in general will not be affected in any way.

(I) Survival. Any provisionof this User Agreement which imposes an obligation after the termination or expiration this User Agreement shall survive the termination or expiration of this User Agreement.

Section 19. Contacting Us

If you have questions about this User Agreement, our Privacy Policy, or our DMCA Policy, or if you have questions about our Services, or if you want to update your Account information, or for any other reason, you can contact us by email, telephone, or mail:

Q LIDS, LLC
13825 SW Galbreath Dr.
Sherwood, OR 97140